If for any reason clients are not satisfied with an order, the item(s) can be changed for size or colour, within 20 days of the merchandise's delivery date.
E-mail atencion@afribarcelona. como request a Return Authorization Number (R.A.N.). Please include the Order Number (T#######), the Item Code(s) of the item(s) to be returned and state if the return is for a size exchange or colour exchange. When the request for return is received AFRICABARCELONA.COM sent to the customer a written confirmation that containing the authorization number for the return.
Please send the return with the courier indicated in the email sent by AFRICARCELONA. Please write the Return Authorization Number on the outside of the box.
Return shipments are paid by the costumer.
Items can be exchanged only when a different size or a different colour of the same Item Code is available. Exchanges for a different Item code are currently unavailable.
Return Terms and Conditions
- The Security Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear
- must be in perfect condition and must not be marked in any way.
- Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.)received with the order.
- Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
- Returns must be packaged in the AFRICABARCELONA box.
- In the case of defective or incorrect merchandise, clients must follow the instructions above. AFRICABARCELONA.COM reserves the right to request photographic support regarding
- defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
- Swimwear (bikini bottoms, swim trunks or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has
- been removed. Items that have any sign of use or wear will be returned to the client.
- Pick-ups for all authorized returns with AFRICABARCELONA.COM's courier account numbers must originate from the same country of the original shipment.
- AFRICABARCELONA.COM reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions
- email. (For example, returns sent with a different courier than specified.) In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address
- specified in the original order. If an unauthorized return is accepted, AFRICABARCELONA.COM will deduct a 10% administrative/re-stocking fee from the refund.